covr.suite

Package protection your store sells, with claims settled by a resend.

Shoppers add protection in the cart or at checkout. Covr watches every parcel to the door, takes the claim and settles it, with a replacement order by default and a refund when the shopper would rather have the money.

Catches an address the carrier can't deliver to while the shopper can still fix it.

Checks the shipping address inside checkout and warns rather than blocks. An order that goes through with a doubtful address lands on a follow-up list, unless the customer has had parcels delivered there before.

A tracking page with your store's name on it, and a way to report a problem.

Shoppers follow the parcel on a page in your store's colours, linked from your theme and your shipping email. When something goes wrong, reporting it opens a claim already tied to the order.

A customer grade in Shopify's fraud panel, before the order ships.

Grades each customer A to D from their orders and claims, and writes the grade and its reasons onto the order in Shopify, where your team already reviews it. A grade-D order can be held before it leaves.

A cart drawer with the free-shipping bar and protection built in.

Shows how far the shopper is from free shipping, carries the protection choice and suggests one more thing, then hands off to Shopify's checkout. The free-shipping bar and a sticky add-to-cart come first.

Picks from what your customers actually buy together.

Learns which products sell together from your own order history and what is selling this fortnight. It never suggests something out of stock, unpublished or excluded.

Discount codes that skip sale items and never discount the protection fee.

Order and product codes that leave out the sale items, collections, tags and products you exclude, tell a shopper why a code doesn't apply, and give each marketing email its own one-time codes. They run inside Shopify's own checkout.

Invites for the customers who have earned them.

Choose who may refer by their order history. Covr sends the invites, gives the friend a code that only works on a first order, and rewards the referrer once the friend's order has shipped.

Texts from your store over iMessage, signed with a first name.

A text to a new shopper who left a checkout behind, with their cart link once they reply, and a text before shipping when an address can't be verified, so it gets fixed first. Replies come from an AI assistant in your store's voice that hands off to your team when it should, and STOP ends them for good.

More Google reviews, credited to the associate who earned them.

Every associate gets a QR code on their badge. A happy customer goes straight to the store's Google review page; an unhappy one reaches a manager first, as a ticket your team resolves. Every scan and review is credited to the associate and the store.